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Solution Engineer - Focus on IndoorViewer

Permanent employee, Full-time · Munich

About us
NavVis Team

INNOVATION HAPPENS HERE

It is sometimes hectic, very exciting, and always fun! Every day, you will find yourself facing different challenges, learning new things, working on cutting-edge technology, and building cool, high tech products.
Are you excited to build things that matter within an organization that’s pushing the boundaries of 3D mapping and computer vision? We have some of the world's leading experts in computer vision, image processing, and 3D mapping, and we work side by side with academia to advance these fields. Join the team that’s making it all happen.
At the end of the day, you’ll have a great sense of accomplishment, having contributed to building something completely innovative at the frontier of today's technology.

WHAT WE OFFER

  • Take the chance to build & influence the performance of our high tech products instead of “only” running analyses or of doing “plain” software development
  • Use top notch IT equipment, including your own Bose headphones
  • Work closely with passionate, international & highly talented colleagues in a casual environment with flexible working hours
  • Find us in the heart of Munich, close to Stiglmaierplatz with great cafes, shops and subway around
  • Join your NavVis colleagues and continuously grow your biz/tech skills with courses from our internal “NavVis University” which brings you topics from expert internal & external trainers
  • Strong teams are built on strong bonds. Join us for bi-monthly BrownBag lunches, regular team-building activities, self-organized employee activities (sky is the limit on these!) and annual team off-sites
  • Take care of your well-being at work and enjoy our fully stocked kitchen with an original Italian coffee machine & all kinds of cereals and fruits
  
As a Solution Engineer you will be part of our Technical Services & Operations Team and the expert for solving all technical requests coming up from NavVis customers & partners worldwide and internally. You are the first point of contact for Technical Account Managers and Customers to translate the most complex problems for our software development team. At the same time, you will ensure that issues will be solved sustainably in close cooperation with our software development teams by keeping track of our customer's needs and analyzing quantitative and qualitative data. You ensure an efficient information flow between product and customer-facing teams.
You will work on:
  • Analyzing, troubleshooting and reproducing technical customer issues with our IndoorViewer software and its API as well as managing and finding long term improvements for those issues 
  • Understanding and analyzing customer feedback as well as statistical data to improve the user experience and reliability of our IndoorViewer software and API together with our product owners 
  • Preparing, running and following-up on workshops with enterprise clients to discuss and support the integration of NavVis software into the client's IT infrastructure
  • Developing scripts, tools and processes for health checks of NavVis products and delivering them to our clients 
  • Listening to and nurturing our customer facing teams ensuring that their feedback is highlighted with the right internal development team
  • Supporting product owners and our User Education Team with managing smooth software releases 
  • Developing and running product trainings for our Technical Account Managers whenever new software releases or hardware updates are available
You have:
  • A degree in computer science, electrical engineering or similar or no degree but self-taught deep understanding of software
  • Hands-on experience working with software engineering teams  
  • A solid understanding of troubleshooting and fixing JavaScript, HTML, and CSS
  • Curiosity and ability to grasp new web frameworks and libraries
  • An eye for detail for understanding and proposing viable solutions
  • Confidence in connecting customer facing teams with development teams
  • A client-first mindset and drive to go the extra mile driven by fantastic communication & listening skills
  • Ability to juggle a variety of tasks and projects without lowering the bar on quality
  • Spoken and written fluency in English and German is a plus
We will be thrilled if you have:
  • Experience with REST APIs, versioning and documentation
  • A solid understanding of troubleshooting and fixing JavaScript, HTML, and CSS

Your application

Thank you for considering a career at NavVis. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to position@navvis.com.

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